Policies

🕒 Check-in & Check-out

• Check-in: from 2.00 PM
• Check-out: before 11.00 AM
• Early check-in or late check-out available depending on availability.

👥 Guest & Occupancy Policy

• Maximum occupancy: 4 guests
• Children of all ages are welcome
• Visitors allowed with prior notice (no overnight stay without confirmation)

🚭 Smoking Policy

• Smoking is allowed outdoors only
• No smoking inside rooms or bathrooms
• Please use the outdoor areas or garden if you smoke

🐾 Pets

• Pets are allowed only on request
• Please contact us before booking if you plan to bring a pet
• Pets must be well-behaved and kept under control

🎉 Parties & Events

• Parties, loud gatherings or events are not allowed
• Quiet hours: 10.00 PM – 7.00 AM
• Please be mindful of neighbours and keep noise low during the night

💳 Payment & Deposit

• We may require a small deposit to secure your booking
• Payments accepted:
  • Bank transfer
  • Online transfer
  • Cash (for last-minute bookings)
• Full balance can be settled at check-in unless agreed otherwise

❌ Cancellation Policy

Our cancellation rules are simple and flexible:

• 14+ days before arrival: Full refund of deposit
• Less than 14 days: Deposit is non-refundable
• No-show or same-day cancellation: Full reservation amount may be charged

If your plans change, please contact us early—we always try to assist.

🧹 Housekeeping & Maintenance

• The villa is cleaned before your arrival
• Additional cleaning available on request (extra charge)
• Please inform us if something is broken—we will fix it quickly

🛏️ Room & Villa Usage Rules

To protect the property and ensure comfort for future guests:

• Please do not move heavy furniture
• Do not flush sanitary items or wet wipes
• Keep windows/doors closed when A/C is on
• Keep keys safely — lost key fee may apply
• Use kitchen appliances safely and turn off gas stove after cooking

🔥 Safety Guidelines

• First aid kit available
• Gas stove must be turned off after use
• Children should be supervised outdoors
• Emergency contact numbers available in the villa guide

🚗 Transport & Day Trips

Airport pickup, taxi service, tuk-tuks, scooter rentals and day trips can be arranged on request.
Please message us in advance to confirm prices.

🌊 Beach & Local Area

• The beach is approx. 300m from the villa
• Please follow local safety notices when swimming
• Sea conditions vary depending on the season

🧾 Damage & Loss

Guests are responsible for:

• Any damage caused by negligence
• Lost room keys
• Missing items from rooms or kitchen (normal wear & tear not charged)

🔗 Useful Links

• Contact / Book Now – /contact
• FAQs – /faqs
• About the Villa – /about

❤️ Thank You

We appreciate your cooperation and hope you enjoy a peaceful and relaxing stay at Villa 95 Ahungalla.
If you need help with transfers, day trips or special requests, feel free to message us anytime.

WhatsApp: +94 76 930 2299
Email: hello@villa95.lk